UEL Get That Job

Skip to navigation
During interview

During interview

It can be harder to impress during a telephone interview. Without the face-to-face element your answers and the way you say them are crucial.

The interviewer cannot see you so your voice and manner and every word you say - or don’t say - counts. Follow these rules to make sure you create the best possible impression from the moment the phone rings.

The Rules:

  • Answer the phone with a clear, confident greeting.
  • Use professional language. It’s an interview, not a chat - no ‘isit’, ‘innit’, ‘er, ‘um’, ‘thingy’, ‘you know what I mean’!
  • Try not to repeat unnecessary words such as ‘actually’ or ‘like’.
  • Speak clearly, do not mumble and if you have an accent remember to slow down.
  • If you miss a question don’t be afraid to ask the interviewer politely to repeat it.
  • If your mind goes blank, ask for a moment to think about the question, take a deep breath and try to focus on what they are asking.
  • Use your notes for quick reference but don’t waste time looking for things or shuffling paper.
  • At the end, make a note of when you can expect to hear from them. If they don’t tell you then ask politely.

Sometimes telephone interviews are set up with a typist at the other end taking notes to set questions. These are straight information-gathering exercises designed to narrow the selection down without personal interaction from an interviewer. In this type of interview, try not to be put off by the lack of response from the other person. Just focus on getting your answers across clearly as they will all be passed on for scrutiny by the employer.